There’s No “I” in ISV, But There’s an “OS” in POS: A Couple’s Therapy Story Alright, so maybe I’m aging myself here, but remember the movie “Kramer vs. Kramer”? It’s about a couple navigating the trials and tribulations of their relationship. Well, in the wild world of digital payments, ISVs (Integrated Software Vendors) and POS (Point of Sale) systems are …

What’s That Even Mean? Exploring ISV Definitions and Why You’re Not Alone in Wondering   OK, so I’m on an ISV kick.   Maybe you’ve heard the term ISV tossed around in tech meetings or seen it pop up in industry articles. Perhaps you even did a quick Google search, only to be hit with a slew of definitions that …

Flash Report: ISV Success Stories – What’s the Story? 1. Reducing Fraud and Chargebacks – Once upon a time, a security-focused payment partner struggled with rampant fraud and chargebacks. – Every day, their clients faced financial losses and dwindling trust. – One day, they partnered with Merchant Service Depot, implementing advanced security features. – Because of that, fraudulent transactions dropped …

Why Be an Agent? Lessons from the Street to the Payment Gateway NEW ABCs: they said: Attunement, Buoyancy, and Clarity. Why Be an Agent? Lessons from the Street to the Payment Gateway   When I first started selling lighters on the street, (yes i did) every day was a challenge in perseverance and self-belief. Facing a sea of passersby, it …

Crossing the Payments Chasm: A Quick Field Guide to Checking Where You Are   I love the concept of “Crossing the Chasm.” It’s a powerful framework that explains why so many innovative products, despite early success, fail to achieve mainstream market adoption. For Technology Vendors, understanding and navigating this chasm is more critical than ever, especially in the wake of …

Our Payment Gateway: Answering Questions from Key Decision Makers   At Merchant Service Depot, our new gateway and payments solution has impressed many key decision makers, particularly with its advanced features like velocity controls and load balancing. However, they also had essential “bread and butter” questions about our gateway. Here’s how we answered each one, highlighting the critical role each …